Returns & Exchanges

Of course we like to see you happy with your purchase! If you are not, you have 45 days to return it to us!

Please note that customized items, some earrings and some 14kt gold items can not be exchanged or refunded, as clearly stated on their product pages, unless you've received them in a damaged or faulty state.


If you received a card with your order, please fill this out and send it back with the item you'd like to exchange/return. No need to email us first if you are certain the items are eligible for exchange/refund (it will usually be written on the card you receive with your order if refund/exchange is not possible).

If you did not receive a card and you are not sure your item is eligible for returns or exchanges, you can email us at Please mention your name and order number and which item(s) you'd like to exchange/return.

Send the item back to us in it's original jewelry box and well protected. You could re-use the envelope or box it came in. Make sure it's closed well.


Please return your item(s) in the original jewelry box and with the card from your package, or a note with your name and order number to:

BonBon Boutique
Rosmarijnsteeg 8
1012 RP
The Netherlands

We recommend sending it back as a letterbox package (if possible) with tracking. We can not be held responsible for loss of packages.

We don't have full-time staff working on order processing, so it might take a few days before you hear from us...Thanks for your patience! If you still haven't heard from us after a week, please check your spam!

Exchanges or refunds on items are only accepted when they are returned to us undamaged, unworn and in their original jewelry boxes.